🙋 Member Guide

1. Join a club

• By invitation — your club sends you an invitation email; click the link, create your account (or sign in) and you're a member.
• By membership request — search for your club in the app and ask to join; a club official approves your request.

A single account can belong to several clubs: a selector at the top of the screen lets you switch between them.

2. Your profile and family profiles

Complete your profile (contact details, photo…). The fields requested vary by club.

Parents: create a family profile for each child from the profile manager. You then enroll each child in activities under their own profile, while keeping a single account and a single password. The profile switcher (green badge on your avatar) lets you move from one profile to another.

3. Sign up for a course or event

1. Open the Courses or Events module from the menu.
2. Pick the activity and check the time slot, the price and the remaining spots.
3. Select the relevant profile (yourself or a child) and confirm the registration.
4. If required documents are needed (medical certificate…), the app asks for them — upload a photo or a PDF, and the club approves them.
5. If the activity is paid, pay online to confirm your spot.

4. My supporting documents

The documents your club asks you for — medical certificate, parental authorization, ID, insurance certificate… — are all handled in one place: My space › My supporting documents.

• To provide — everything still missing, grouped by membership, course, event or license. Each document carries its status: to provide, pending, approved, rejected (with the reason) or expired.
• Documents you have filed — whatever you have already sent stays available. When a new registration asks for the same document, choose “Use a document you already filed” rather than photographing it again: if it is already approved, the requirement is cleared straight away.
• File a document in advance — you don't have to wait to be asked.

5. Pay online

• Payment is secured by Stripe (bank card) — SmartFalco never stores your card number.
• Your payment history (membership fees, registrations, purchases) is available in your space.
• In case of cancellation, the club can refund you directly through the app.

6. Day to day

• Calendar — find your upcoming sessions and events; automatic reminders are sent to you.
• Messaging — chat with club officials and receive club announcements. A message opened from an ad or an activity carries that context, and your dashboard shows how many messages you have not read.
• News — the club's latest updates, at a glance.
• Shop — order the club's gear online.
• Structures & equipment (Activities menu) — book a court or borrow equipment according to your club's rules.
• Classifieds — sell, give away or look for items between members, with photos. From “My ads” you can mark an ad as sold, extend it by 30 days, relist it once expired, or withdraw it. An ad expires on its own after 30 days. Report any inappropriate content and the club moderates it.
• Club documents — bylaws, internal rules, minutes: the club's shared binder, readable by every member.

7. Finding help

The app carries its own help: the Help entry, pinned at the bottom of the side menu.

• Frequently asked questions, with a “Help on this screen” filter that shows only what concerns the page you came from.
• Report a problem — describe what went wrong; the answer arrives in “My reports”. The 🐞 icon in the top bar attaches a screenshot of the screen you were on.
• User guide — this guide, opened at the page for your role and in your language.

8. Your personal data

• Your data is hosted in Europe and never sold (see the privacy policy).
• You can request an export of your data or the deletion of your account from the app settings (see the deletion procedure).
• Minors are managed through the family profile of their parent or legal guardian.