Data Deletion Policy

Last updated: May 6, 2026

SmartFalco gives you full control over your personal data. You can delete your entire account, leave individual clubs, or erase specific categories of data — directly from within the app, at any time.

In-app access: Settings → My Data & Privacy → Manage my data.

1. What You Can Delete

1.1 Leave a Club

You can leave any club you belong to. By default, club departure takes effect after a 24-hour grace period so you can cancel if you change your mind. An immediate departure option is also available — this is irreversible.

When you leave a club, the following data is removed:

Your membership record in that club
Membership records for all family profiles linked to that club
Your staff record (if applicable), including schedules, absences, work logs and expense claims
Your entry in the club membership mirror index

To cancel a pending departure, go to Settings → Manage my data while the 24-hour window is still open.

1.2 Delete Notification History

You can erase your full in-app notification inbox at any time. This action is immediate and permanent.

1.3 Delete Your Account

Full account deletion permanently removes your profile and all associated personal data across every club you belong to. Two modes are available:

Planned deletion (default) — takes effect after 24 hours. You may cancel from the Manage my data page during this period.
Immediate deletion — irreversible, no grace period. Requires explicit confirmation.

2. What Happens to Each Category of Data

Data category	Action	Reason
User profile (name, email, avatar…)	Deleted	GDPR Art. 17 — Right to erasure
Family / managed profiles	Deleted	Linked to account holder
Club memberships (all clubs)	Deleted	No longer relevant after erasure
Notification preferences	Deleted	User-specific settings
In-app notification inbox	Deleted	Personal inbox data
Event registrations	Anonymised	Clubs retain attendance statistics
Course enrolments	Anonymised	Clubs retain course statistics
Financial transactions	Retained (anonymised)	Legal accounting obligation (10 years) — user identity replaced with "deleted_user". Visible to club admins and treasurers only, as disclosed in the Terms of Use.
Staff records, schedules, absences, work logs, expenses	Deleted	Deleted along with club departure
Pending membership requests	Deleted	No longer applicable
Firebase Auth account	Deleted	Authentication credentials removed
Deletion audit log	Retained (anonymous)	GDPR accountability — contains only a timestamp and anonymous counter, no personal data.

3. Grace Period and Cancellation

The 24-hour grace period applies to both club departures and full account deletion. During this window:

Your data and access remain fully intact.
A pending-deletion notice is displayed in Settings → Manage my data.
You can cancel at any time by tapping Cancel next to the pending request.

After 24 hours, an automated process executes the deletion. Once executed, the operation cannot be undone.

Immediate deletion bypasses the grace period entirely. Use this option only if you are certain — there is no undo.

4. Data Export Before Deletion

Before deleting your account, you can download a copy of your personal data (GDPR Article 20 — Right to data portability). Go to Settings → Manage my data → Download my data. You will receive CSV files containing your profile information and transaction history.

5. How to Request Deletion Without App Access

If you are unable to access the SmartFalco application, you can request manual deletion of your account by sending an email to:

info@schola21.com

Please include the email address associated with your account. We will process your request within 30 days, in accordance with GDPR Article 12.

6. Your Rights Under GDPR

As a data subject, you have the following rights:

Right of access (Art. 15) — request a copy of your data
Right to rectification (Art. 16) — correct inaccurate data
Right to erasure (Art. 17) — request deletion of your data
Right to data portability (Art. 20) — export your data in a structured format
Right to object (Art. 21) — object to certain processing activities

To exercise any of these rights, contact our Data Protection point of contact at info@schola21.com.

You also have the right to lodge a complaint with your national supervisory authority (in France: CNIL — cnil.fr).

7. Contact

schola21 — France
Website: https://smartfalco.com
Email: info@schola21.com